Refund policy

1. Returns & Refunds Policy

MOND 30-Day Return Promise

You have 30 days from the day you receive your order to return any MOND product for a full refund — no reason required. This exceeds the 14 days guaranteed under Egyptian Consumer Protection Law No. 181 of 2018.

Conditions

The item must be in its original condition, unused, with all packaging, dust cover, in-box accessories and documentation
Proof of purchase (order number or invoice) is required
Items showing use, travel wear, airline handling marks, or missing components may be refused or partially refunded

Return shipping is free. MOND arranges and pays for collection anywhere in Egypt. You will never pay to return an unused item within the 30-day window.

Faulty or incorrect items

If your product arrives damaged, defective, or is not what you ordered, you may return or exchange it for a full refund within 30 days of receipt, in line with Article 17 of the Consumer Protection Law. MOND covers all collection costs. Defects appearing after 30 days are handled under the 5-Year Warranty below.

How to start a return

Email hello@mondluggage.com or call +20 111 547 5483 with your order number
We confirm within one business day and book a courier collection at your convenience
Once the item reaches us and passes inspection, your refund is issued

Refund timing and method

Refunds are issued to the original payment method within [X] business days of the returned item passing inspection. Bank or card processing may add a few days beyond our control. (Confirm X once the payment gateway is live.)

Exclusions