Every MOND is warranted against manufacturing defects for five years from the day you receive it. Egyptian law requires two. We build the cases ourselves, so we can stand behind them for longer.
What's covered
- Cracks or structural failure of the polycarbonate shell under normal use
- Wheel and bearing failure
- Telescopic handle mechanism failure
- Zipper, slider and puller failure
- TSA lock mechanism failure
- Leather band separation or hardware detachment
Airline and courier damage — covered
If a carrier cracks your shell, shears a wheel or breaks your handle, we repair or replace it. To make a claim you'll need your order number, the case serial number, and either a damage report from the airline or courier, or photographs of the damage.
This covers functional damage. It doesn't cover cosmetic scuffs and scratches, which are the normal signature of travel and not a defect.
What's not covered
- Cosmetic wear: scuffs, scratches, colour fade from sunlight
- Damage from misuse, overpacking beyond capacity, accident or unauthorised repair
- Theft, loss, or damage caused by a third party
- Normal wear of interior lining and fabric components
The warranty follows the case
If you sell or gift your MOND, the remaining warranty transfers with it, provided the serial number is intact.
How to claim
Email hello@mondluggage.com or call +20 111 547 5483 with your order number and photographs. Where a claim is valid, we repair the item, replace the part, or replace the product, at our discretion. Warranty service is free, including transport anywhere in Egypt.
This warranty is in addition to your rights under Consumer Protection Law No. 181 of 2018 and does not limit them.